Blog : June 2015

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    Blog : June 2015

    Hotel study says firms should respond to online reviews

    The importance of online reviews is something many hotels will overlook, while others will take[...]

    Simple, effective ways to boost your hotel’s customer service

    Customer service has always been one of the pillars of a successful hotel. However, following the[...]

    What the Benchmark Report tells us about hotel reviews

    Online reviews are regarded by many hoteliers with some suspicion, a common assumption is that[...]

    Making room for lifestyle

    One of the fallacies a hotel chain can fall for is the idea that its brand name is all it needs to[...]

    A tech revolution for restaurants?

    There is no doubt that restaurants have every reason to expect diners to be more discerning these[...]

    How food and drink are growing Indian hotel revenues

    Few countries have been as loud and proud about fast change and rapid growth than India in recent[...]

    Paying tribute at Starwood

    Every so often a hotel chain does something new. It might be a rapid expansion in its number of[...]

    Innovation and the future of tourism

    Tourism never stands still. Whereas for most Britons a century ago the idea of a holiday would be a[...]

    What Millennial Travellers Want

    In a fast-changing world, it may seem like almost every aspect of life is markedly different from[...]

    Travel Apps for Everything?

    The development of mobile apps has taken the world by storm and has created a whole array of ways[...]